FAQs

Here are some general FAQs, and please feel free to shoot me a message if you need!
  • Do you accept special orders? Yes! I love doing special orders. Please click here for the order form.

  • What payment method(s) do you use? All major credit cards and Paypal.

  • How long does a special order take? 1-2 weeks. If a dolly is needed sooner than the projected finish date, the option for a rush order may be possible. An additional fee may apply.

  • How long until my order ships? In stock orders ship within 3-5 days, special orders 1-2 weeks.

  •  I will not copy another artist's work If I send you a picture of[insert different artist doll] will you make it?though reference images are welcome. If there is a request for a dolly that is too similar to another artist, I will have to decline.

1: ORDERS

  • Do you ship internationally? Yes!

  • What shipping method(s) do you use? I use USPS and ship priority insured unless another is requested.

2:SHIPPING

3: DOLLIES

  • What materials are your dollies made from? I use many materials varying from clay(LaDoll air drying and super sculpey) to various fabrics, socks(always new unless otherwise stated) wool fiber, beads, resin teeth and more. 

  • I want an all organic dolly, why don't you sell them? Organic materials are very expensive, and while I do have organic kapok for stuffing, I rarely use it due to the price. I will always take a special order for a creature/dolly made with such materials but know the price will be higher.

4:RETURNS

  • I bought a shirt for myself/as a gift and it doesn't fit, can it be returned? If it is in new condition, of course it can be returned. A shipping fee may apply.

  • I custom ordered a dolly but I don't want it anymore, can I get a refund? As my items are handmade, and each one takes time to create, if I have started your creature already I will charge a cancellation fee. For returns for non-custom dolls, let's talk. 

© 2016 - 2018 Jaali's Dollies

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